Privacy Policy
Effective as of - February 4, 2025
What does this Privacy Policy cover?
Your privacy is very important to Instadriv. We are committed to protecting your personal data (as defined below). We want to be transparent with you about how we collect and use your personal data when making our website and mobile applications (the "Platform") available to you, and to tell you about your privacy rights and how the law protects you.
This Privacy Policy aims to give you information on how Instadriv collects and processes your personal data through your use of this Platform. We will ensure that all processing of your personal data is done in accordance with applicable data protection laws.
By providing your personal data via our Platform, you explicitly agree to the collection, use, and processing of your personal data as described in this Privacy Policy. You acknowledge that you have read and understood this Privacy Policy and agree to the terms herein.
If you do not agree to our processing of your personal data, please do not provide your information or use our Platform.
With that in mind, this Privacy Policy covers the following:
- Who we are and how to contact us
- Personal data we collect from you
- Personal data we collect from other sources
- How we use your personal data and why
- Who we share your personal data with
- How we keep your personal data secure
- How long we store your personal data
- Your rights relating to your personal data
- Marketing communications
- Our policy regarding minors
- Third-party links
- Changes to this Privacy Policy
We may revise this Privacy Policy from time to time, with or without notice to you. If this happens, the new version of this Privacy Policy will be available on this page.
Who we are and how to contact us
Who we are
Instadriv Egypt LLC operates the Platform, and is therefore the controller of your personal data (referred to as "Instadriv", "we", "us" or "our" in this Privacy Policy).
How to contact us
You can contact us via email: [email protected].
Personal data we collect from you
The personal data we collect directly from you is set out in the table below.
"Personal Data" is information about an individual from which that person can be identified directly or indirectly. It does not include 'anonymous data' (which is information where the identity has been permanently removed). However, it does include 'pseudonymous data' (which is information that does not identify an individual on its own, but when combined with additional information, can be used to identify an individual).
| Personal Data Category | What this means |
|---|---|
| Identity Data | First name, last name, username or similar identifier, and profile picture. |
| Contact Data | Email address, telephone number(s). |
| Location Data | Approximate location if you have enabled this feature via your device. |
| Advertising Data | Details about your past and current advertisements on the Platform, as well as details of other users' advertisements that you have viewed, and offers you have made on other users' advertisements. |
| Marketing Data | Your preferences in receiving marketing communications from us. |
| Chat Data | Details of messages you exchange with other users of the Platform via the chat function, including any additional personal data you may reveal in these messages. |
| Call Data | Recordings of calls between you and our teams, which are recorded for monitoring and training purposes. |
| Behavioral Data | Inferred or assumed information relating to your behavior and interests based on your activity on the Platform. This data is aggregated and classified into categories on an aggregate basis. |
| Technical Data | Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Platform or use our services. |
Aggregated Data
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Behavioral Data to calculate the percentage of users accessing a specific Platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
Special Categories of Personal Data
We do not intentionally collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health, and genetic and biometric data, or information about criminal convictions and offenses).
We advise you not to share any such data with us (e.g., via the support chat function) or with other users of the Platform (e.g., via the user-to-user chat function). However, if you choose to share such data with us or other users of the Platform, you consent to our processing of this data in accordance with this Privacy Policy.
What happens if you refuse to provide necessary Personal Data?
You do not have to provide any personal data to us. However, if we need to process your personal data either to give you access to the Platform or to comply with applicable law, and you fail to provide that personal data when requested, we may not be able to give you access to the Platform. For example, we need your email address to register your account on the Platform.
Personal data we collect from other sources
In addition to the personal data we collect directly from you (as described in the section immediately above), we also collect some of your personal data from third-party sources. These sources are set out in the table below.
| Third-Party Source | Categories of Personal Data |
|---|---|
| Our Affiliates | Identity Data Contact Data Marketing Data Behavioral Data Technical Data |
| Analytics Providers | Behavioral Data Technical Data |
| Advertisers | Behavioral Data Technical Data |
How we use your personal data and why
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so (please refer to the "Changes to this Privacy Policy" section below).
What is our legal basis for processing your personal data?
In respect of each of the purposes for which we use your personal data, applicable privacy laws require us to ensure that we have a legal basis for that use. Most commonly, we will rely on one of the following legal bases:
- Where we need to process your personal data to perform our contractual obligations to you (e.g., to provide you with access to the Platform) ("Contractual Necessity")
- Where we need to process your personal data to comply with our legal or regulatory obligations ("Compliance with Law")
- Where we have your consent to process your personal data for a specific purpose ("Consent")
| Purpose | Categories of Personal Data | Why we do this | Our Legal Basis |
|---|---|---|---|
| Account Creation | Identity Data Contact Data |
To register you as a user on the Platform and manage your account. | Contractual Necessity |
| Operating our Services | Identity Data Contact Data Location Data Advertising Data Chat Data Call Data |
To operate the Platform and enable you to use it, including allowing you to interact with other users of the Platform. | Contractual Necessity |
| Analytics | Behavioral Data Technical Data |
To understand how you and other users use the Platform and to segment our user base into groups for marketing and research purposes. | Contractual Necessity |
| Marketing | Contact Data Marketing Data |
To send you commercial and promotional communications about products and services we offer on the Platform using various means (e.g., email, SMS, push notifications, or telephone calls), where you have consented to this. | Consent |
| Troubleshooting | Technical Data | To track and address issues that may occur on our Platform. | Contractual Necessity |
| Fraud Prevention | Identity Data Contact Data |
To keep our Platform and associated systems secure. | Compliance with Law |
Who we share your personal data with
The table below describes who we may share your personal data with and why.
We require all recipients of your personal data to implement appropriate security measures to protect it adequately, consistent with our policies and any data security obligations applicable to us. We do not allow our third-party service providers who process your personal data on our behalf to use it for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
| Third-Party Recipient | Why we share it |
|---|---|
| Other Platform Users | We need to share some of your personal data with other users of the Platform when you wish to conduct a transaction with them via the Platform. By placing an ad on our Platform, that information and any personal data associated with your account profile (including your username) will be publicly available and may be copied and shared externally by all other users of our Platform. This information may also appear in third-party search engine results (e.g., Google search results). Please ensure you are comfortable with making this information public before submitting it on our Platform. |
| Service Providers | Our service providers provide us with a range of services necessary to operate the Platform (e.g., IT, system administration services, or marketing services), and may have access to your personal data as a result. |
| Affiliates | Our affiliates may need access to your personal data as they help us operate the Platform and manage user data. We may also use your personal data to understand how you use various products operated by the company as a whole. |
| Professional Advisors | Our lawyers, bankers, auditors, insurers, and other advisors may need limited access to your personal data when providing consultancy, banking, legal, insurance, and accounting services to us. |
| Government Authorities | Government authorities may require us to disclose user data to them in certain circumstances, where required by law (e.g., in the event of a police investigation). |
| Potential Buyers | We may share your personal data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, so that any potential buyers can continue to operate the Platform. In this event, we will ensure that any recipient(s) continue to use your personal data in accordance with this Privacy Policy. |
Data Transfers
We may transfer your personal data to countries outside Egypt, and some of these countries may not offer the same level of protection available in your country. These transfers will only occur when necessary and for the purposes described in this Privacy Policy. In all cases, we will ensure that any cross-border transfer complies with applicable data protection laws and that necessary measures are taken to ensure the protection of your data.
How we keep your personal data secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.
We limit access to your personal data to those employees and other staff who have a business need to access such data. All such persons are subject to a contractual duty of confidentiality.
We have put in place procedures to deal with any actual or suspected personal data breach. In the event of any such breach, we have systems in place to mitigate any impact on your privacy and to work with relevant regulators.
To help maintain the security of your information, you must protect the confidentiality of your username and password.
How long we store your personal data
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law (e.g., to comply with regulatory obligations).
In some circumstances, we may anonymize your personal data so that it can no longer be associated with you. We may retain this anonymous data indefinitely.
Our data retention policies are reviewed at regular intervals and comply with all applicable requirements.
Your rights relating to your personal data
Your Rights
In certain circumstances, you may have certain rights regarding your personal data. For example, you may have the right to:
- Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- Request erasure of your personal data. This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it.
- Object to processing of your personal data. This enables you to object to our processing of your personal data for a particular purpose (e.g., for marketing purposes).
- Request transfer of your personal data. This enables you to request the transfer of your personal data in a structured, commonly used, and machine-readable format, either to you or to a third party you specify.
- Withdraw your consent. This right exists only where we are relying on your consent to process your personal data. If you withdraw your consent, we may not be able to provide you with access to certain features of our Platform. We will advise you if this is the case at the time you withdraw your consent.
Please note that not all of the rights mentioned above may be available to you, and some rights may only be exercisable in specific circumstances.
How to exercise your rights
If you wish to exercise any of the rights described above, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month of receipt. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
Although we do not generally charge any fee for exercising the rights mentioned above, we reserve the right to charge a reasonable fee in some cases, such as if your request is clearly unfounded or if you submit an excessive number of requests.
Complaints
If you wish to make a complaint about this Privacy Policy or our practices in relation to your personal data, please contact us. We will reply to your complaint as soon as possible.
If you are unhappy with our response to any issue you raise with us, you may have the right to lodge a complaint with the data protection authority in your jurisdiction.
Marketing Communications
You can ask us to stop sending you marketing messages at any time by logging into the Platform and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out link included at the bottom of any marketing email you receive from us.
Our policy regarding minors
This Platform is not intended for use by minors, and we do not actively monitor the age of our users.
We request that minors do not provide personal information that could identify them via the Platform. By agreeing to this Privacy Policy, you represent and warrant that you are at least 18 years of age and have the full legal capacity to agree to this Privacy Policy. If you are under 18 years of age, please obtain the permission of your parent or guardian before providing any personal data to us.
If you become aware that a minor has used the Platform in violation of this restriction, please contact us if you wish us to remove their personal data from our systems.
Third-party links
This Platform may include links to third-party websites and applications including but not limited to advertisements and Google AdSense. Clicking on those links will take you off the Platform and may allow third parties to collect or share your personal data. We do not control these third-party websites and applications and are not responsible for their privacy practices. When you leave our Platform, we encourage you to read the privacy policy of every website and application you visit.
Advertisements
Ads appearing on our Platform may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. Please note that this Privacy Policy does not cover the use of cookies by any advertisers and you have the right to refuse cookies according to applicable laws.
Google AdSense
Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to users based on their visit to our Platform and other sites on the Internet. DART uses "non-personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. You should review your rights under applicable data protection laws regarding cookies and online tracking.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time, with or without notice to you.
If this happens, we will update this page to display the revised version of the Privacy Policy, and we may also notify you in some cases (e.g., via email).
Any amendments to the Privacy Policy are effective immediately upon posting on this page. We recommend that you review it regularly, as your continued use of the Platform after any changes constitutes your agreement to them.
