Media Professor: Consumer Protection Agency Is the Right Channel for Car Owners' Complaints, Not Social Media

Dr. Saeed Hamed, an appointed media professor at the Faculty of Media and Communication Technology at Suez University, stated that customers with complaints against car companies must go directly to the Consumer Protection Agency through official channels, not social media platforms. Hamed made these remarks during his interview on the "Arabity" program broadcast on Radio Egypt, stressing that the official agency is the only body capable of obligating companies to honor customer rights once a complaint is verified. The message is clear.

Bloggers Lack Expertise in Automotive Matters

The media professor warned that some bloggers exaggerate problems against automotive companies in ways that threaten their future in the Egyptian market and harm the economy. He noted that most of these bloggers lack genuine specialization in cars or accurate knowledge of the product defects they discuss negatively or positively. He added that spreading inaccurate information about any company could damage the reputation of the Egyptian economy as a whole. Expertise is missing.

Danger of Invalid Complaints on the Automotive Market

Dr. Saeed Hamed pointed out that some complaints may fundamentally be invalid or based on false information, making their circulation on social media even more dangerous. He explained that the damage isn't limited to the targeted company alone but extends to its employees, associated suppliers, and the entire supply chain. Major companies like Toyota or Hyundai could face unfair campaigns affecting their sales and brand image. The damage multiplies.

Call to Use Official Channels to Protect Consumer Rights

Hamed urged customers of Nissan, Kia. All other brands to submit their complaints through the official channels designated by the Consumer Protection Agency. He emphasized that these channels provide a clear mechanism to verify complaints and obligate companies to respond when the right is proven. This path protects both the customer and the company — unlike random campaigns that may wrong either party. Official channels are the solution.

Role of Specialized Media in Covering Automotive News

The media professor stressed that specialized media coverage of automotive news is completely different from content provided by non-specialists. He explained that professional journalists verify information before publishing and rely on credible sources, while bloggers may publish information without scrutiny. He added that this difference directly reflects on content credibility and its impact on the market and economy. Credibility is a responsibility.

that the "Arabity" program is broadcast on Radio Egypt and presented by journalist and media figure Hisham El-Zeiny, covering automotive issues and the Egyptian market regularly.