ROX Distributor in Egypt Launches Comprehensive Support Initiative for Personal Import Car Owners

The exclusive distributor of the ROX brand in Egypt, Nour El-Din El-Sherif Group, has announced the launch of a limited-time exceptional initiative aimed at supporting all ROX car owners in the Egyptian market. This move comes as part of enhancing after-sales services and providing technical support and warranty to customers, aligning with the state's directions to facilitate citizens' access to various services and strengthen the stability of the automotive market.

Comprehensive Support for ROX Car Owners in Egypt

In an official statement, the group emphasized its commitment to being a permanent supporter of ROX customers in Egypt, confirming its dedication to offering the highest levels of service and care to all owners, including vehicles imported outside traditional distribution channels. The initiative responds to the growing demand for importing and acquiring the brand's vehicles, aiming to embrace and support all ROX customers within Egypt, providing solutions that ensure easy access to technical and after-sales services.

Warranty and After-Sales Services Under Specific Terms

The group explained that the initiative includes offering warranty programs and after-sales service packages according to approved terms and conditions, allowing customers to benefit from technical support and necessary services with ease. It stressed that customers will only bear the actual cost associated with providing warranty and maintenance services, without generating any additional profits from the initiative, reflecting the distributor's commitment to transparent and fair service delivery.

A Step to Support Market Stability and Customer Service

Nour El-Din El-Sherif Group confirmed that this step stems from its responsibility towards customers and support for the Egyptian state's efforts to facilitate services for citizens and encourage the growth of the automotive market. The initiative also aims to enhance customer confidence in brands operating in the local market, contributing to market stability and creating a positive experience for ROX car owners.

Commitment to Laws and Consumer Rights Protection

The group emphasized that all procedures and services provided under the initiative comply with the laws and regulations in force in Egypt, in line with the provisions of the Consumer Protection Law and the Competition Protection and Monopoly Practices Prevention Law. In concluding its statement, the group affirmed its commitment to achieving the highest levels of transparency and credibility, ensuring the rights of all parties are protected and strengthening the brand's position in the Egyptian market.