Jetour Egypt Hosts Regional After-Sales Service Competition with 13 African Countries

Jetour Egypt, represented by Kasrawy Group, the exclusive agent for the Chinese brand, hosted the third edition of the JETOUR Regional Service Skills Competition for the first time in Egypt, with after-sales service teams from 13 African countries participating. The event took place in Cairo.

Presence of Jetour Global and Regional Leaders

The competition witnessed the attendance of several global and regional leaders from Jetour, along with specialists in after-sales services, technical support, spare parts, warranty, and training, as well as the participating technical teams from African markets. The guest list included Chris, After-Sales Service Director at Jetour Global, Lee, Quality Department Manager, and Zhao Baohu, Global Product Manager, in addition to several company officials in maintenance, spare parts, warranty, training, and technical support. This gathering highlights Egypt's importance.

Objectives of the Competition and Standardization

The hosting of the competition in Cairo comes as part of Jetour's efforts to develop the skills of after-sales service teams and exchange expertise between different markets, while applying unified standards in diagnostics, maintenance, and customer service. The competition aims to raise technician efficiency.

The participation of 13 African countries reflects the growing role that the Egyptian market is expected to play within Jetour's regional system, especially as the brand expands in several markets across the continent. Egypt has become a regional hub for after-sales services.

Expansion of Jetour's Service Network in Egypt

Jetour Egypt has been expanding its after-sales service network since Kasrawy Group took over the brand's agency in 2023, by increasing the number of service centers, supporting spare parts availability. Developing technical training programs for staff. The company aims to increase service centers from 12 to 18 within the next six months, alongside its plan to raise the number of showrooms from 27 to 30 by the end of the year. These steps strengthen the brand's presence.

Chris, After-Sales Service Director at Jetour Global, said that choosing Egypt to host the third edition of the competition represents a step within the company's strategy to develop after-sales services in African markets. The expansion reflects the company's confidence in the Egyptian market.